Shipping policy

Where we deliver

We deliver anywhere in the Philippines. Orders are shipped with J&T Express. For orders from other countries, please email sales@hammernutrition.ph and we will let you know what is possible.

When your order is sent

Our team checks every order before it is confirmed. Orders are packed and handed to the courier during office hours, Monday to Saturday, 9am to 4pm. You will receive an email with your tracking details once your order ships.

Bank deposit orders stay pending until we confirm that we have received your payment in our bank account.

Delivery times

Delivery times depend on your location and the courier. Metro Manila deliveries usually arrive sooner than provincial and island deliveries. All delivery times are estimates, and your tracking link shows the latest status.

Shipping fees

Shipping is calculated at checkout based on your address and the weight of your order, using standard J&T Express rates, and is shown before you pay.

Free shipping on orders of ₱990 and above when the J&T shipping rate is ₱230 or less. This covers most orders to Metro Manila and Luzon up to 3 kg, Visayas up to 1 kg, and Mindanao and island destinations up to 500 g. Heavier orders are charged the standard J&T rate shown at checkout. Free shipping cannot be combined with dealer, athlete or referral pricing.

If something goes wrong with your delivery

If your tracking shows delivered but you cannot find your package, please check with anyone who may have received it for you, such as family, neighbours, a guard or reception. If you still cannot find it, contact us within 3 days of the delivery notice and we will follow it up with the courier.

If your tracking has not moved for 2 days or more, email sales@hammernutrition.ph or message us on Viber with your order number and we will check with the courier.

For damaged, wrong or missing items, please see our Refund Policy.