Refund policy
We want you to be happy with your order.
Cancelling an order
You can cancel your order any time before it is handed to the courier. Email sales@hammernutrition.ph or message us on Viber with your order number. If you have already paid, we will refund you in full. Once your order has shipped, it can no longer be cancelled, but you can still return it under the rules below.
Return window
You have 15 days from delivery to request a return. Please check your order when it arrives and keep the packaging until you are happy with it.
Items we accept for return
- Damaged, faulty, wrong, missing, expired or not as described: we cover the return shipping and give you a full refund or a replacement.
- Change of mind: accepted if the item is unopened and sealed, unused, and in its original packaging. You pay the return shipping, and the original shipping fee is not refunded.
Items we cannot take back
For hygiene and food safety reasons, we cannot accept opened, used or unsealed products unless they are faulty. We also cannot accept returns of gift cards.
How to start a return
Email sales@hammernutrition.ph or message us on Viber with your order number, what went wrong, and a photo of the item and packaging if it arrived damaged or wrong. Please don't send anything back before we reply. We will tell you where to send it. Returns are sent back to us with J&T Express. Items sent back without contacting us first cannot be accepted.
Refunds
We will let you know once we have received and checked your return, and whether your refund is approved. Approved refunds are made to your original payment method within 10 business days. Bank deposit orders are refunded by bank transfer or store credit. Your bank or card provider may need a little more time to post the refund.
Orders from Lazada, Shopee, TikTok Shop or a dealer
Please contact the store you bought from for returns and order questions.
This policy does not affect your rights under the Consumer Act of the Philippines.