Customer Service Questions
Where do you deliver?
We deliver anywhere in the Philippines. Orders are shipped with J&T Express.
How much is shipping?
Shipping is the J&T rate for your area and parcel weight, from ₱99 for parcels up to 500 g, and is shown at checkout before you pay. Orders of ₱990 and above ship free when the J&T rate is ₱230 or less. Free shipping can't be combined with dealer, athlete or referral pricing.
When will my order ship?
Orders are packed and handed to the courier during office hours, Monday to Saturday, 9am to 4pm. If you pay by bank transfer, we send your order once we have verified your payment in our bank account. You will receive an email with your tracking details once your order ships.
How long does delivery take?
Delivery times depend on your location and the courier. Metro Manila deliveries usually arrive sooner than provincial and island deliveries. Your tracking link shows the latest status.
My tracking shows delivered but I cannot find my package
Please check with anyone who may have received it for you, such as family, neighbours, a guard or reception. If you still cannot find it, contact us within 3 days of the delivery notice and we will follow it up with the courier.
My package seems stuck in transit
If your tracking has not moved for 2 days or more, email sales@hammernutrition.ph or message us on Viber with your order number and we will check with the courier.
What payment options do you accept?
You can pay by bank deposit (bank transfer) or PayPal. The options for your order are shown at checkout. If you choose bank transfer, our bank transfer page shows our InstaPay QR code and bank details. Subscribe & Save subscriptions are paid by PayPal, so your repeat deliveries can be charged automatically.
Can I return an item?
Yes. You have 15 days from delivery to request a return. If an item arrives damaged, faulty, wrong, missing, expired or not as described, we cover the return shipping and give you a full refund or a replacement. Change-of-mind returns are accepted if the item is unopened, sealed and in its original packaging; you pay the return shipping and the original shipping fee is not refunded. For hygiene and food safety reasons we cannot accept opened products that are not faulty. Please message us before sending anything back. Full details are in our Refund Policy.
How are refunds paid?
Approved refunds are made to your original payment method within 10 business days. Bank deposit orders are refunded by bank transfer or store credit.
I bought from Lazada, Shopee or a dealer
Please contact the store you bought from for returns and order questions. Our official stores on Lazada, Shopee and TikTok Shop, and our authorised dealers, are listed on our Dealer Locator page.
Do you ship outside the Philippines?
This website delivers within the Philippines. For orders from other countries, please email sales@hammernutrition.ph and we will let you know what is possible.