Privacy policy

Last updated: September 28, 2026

This Privacy Policy explains how Hammer Nutrition Philippines Company ("Hammer Nutrition Philippines", "we", "us" or "our"), the official distributor of Hammer Nutrition products in the Philippines, collects, uses, shares and protects your personal information when you visit hammernutrition.ph, buy from us, or contact us (together, the "Services").

We handle personal information in line with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission. For the personal information described in this policy, Hammer Nutrition Philippines is the personal information controller.

What we collect

Information you give us

  • Contact details: your name, email address, mobile number and delivery address.
  • Order details: the products you buy, billing and delivery addresses, payment confirmation (for example, a bank deposit reference), and order history.
  • Account details: your login email, password and saved addresses, if you create an account.
  • Messages: anything you send us by email, Viber, our website forms or social media, such as product questions, return requests or feedback.
  • Newsletter and programs: your email address if you sign up for our newsletter, and details you give us for the referral program, Subscribe & Save, reviews or events.

We do not ask for sensitive personal information, such as health conditions, through our website. Please do not send us medical information unless you want our help with a product question. If you do, we use it only to answer you.

Information collected automatically

When you use our website, we and our service providers automatically collect information such as your device and browser type, IP address, approximate location based on your IP address, the pages you view, and how you arrived at our website. This is collected using cookies and similar technologies (see Cookies below).

Information from others

We receive information from companies that help us run our business, such as Shopify (our online store platform), payment providers that confirm your payment, and couriers that update the delivery status of your order.

How we use your information

  • To process and deliver your orders: confirming your payment, packing and shipping your order, sending order and shipping updates, and handling returns and refunds.
  • To help you: answering your questions and giving fueling and product advice when you ask for it.
  • To run your account and programs: managing your account, Subscribe & Save, referrals and gift cards.
  • To send marketing, with your consent: newsletters, promotions and new product news. You can unsubscribe at any time using the link in our emails or by contacting us.
  • To improve our website: understanding which pages and products are useful so we can make the website work better.
  • To keep things safe and legal: preventing fraud, keeping records required by law (such as sales and tax records), and responding to lawful requests from authorities.

We process your information because it is needed to fulfil our contract with you, because you have given your consent, because we are required to by law, or for our legitimate business interests where these do not override your rights.

Who we share it with

We do not sell your personal information. We share it only as needed with:

  • Shopify, which hosts our online store and processes store data on our behalf.
  • Payment providers, such as your bank and PayPal (for Subscribe & Save), to process and confirm payments. We do not see or store your full card details.
  • Couriers, such as J&T Express, who need your name, mobile number and address to deliver your order.
  • Service providers that help us with email, customer messages, reviews, analytics and website features. They may only use your information to provide their service to us.
  • Government authorities, when required by law or a lawful order.

If you buy Hammer products from Lazada, Shopee, TikTok Shop or one of our dealers, that store's own privacy policy applies to your purchase.

Cookies

Our website uses cookies and similar technologies to keep your cart and login working, remember your preferences, and understand how the website is used. For details of the cookies Shopify uses, see shopify.com/legal/cookies. You can block or delete cookies in your browser settings, but some parts of the website, such as the cart and checkout, may then stop working properly.

Storage outside the Philippines

Shopify and some of our service providers store and process data on servers outside the Philippines. When this happens, we rely on their security measures and contractual commitments so that your information stays protected to the standard required by the Data Privacy Act.

How long we keep it

We keep your personal information only for as long as we need it for the purposes in this policy. Order and payment records are kept for as long as Philippine tax and business laws require. If you close your account or ask us to delete your information, we will delete or anonymise what we no longer need to keep by law.

How we protect it

We use reasonable organisational, physical and technical measures to protect your personal information, including secure (HTTPS) connections, access limited to staff who need it, and trusted service providers. No method of sending or storing information online is completely secure, so please keep your account password private and let us know right away if you think your account has been misused.

Your rights

Under the Data Privacy Act, you have the right to:

  • be informed about how your personal information is collected and used;
  • access the personal information we hold about you;
  • correct information that is wrong or out of date;
  • object to processing, including marketing, and withdraw your consent at any time;
  • ask us to delete or block your information where the law allows;
  • receive a copy of your information in a commonly used electronic format;
  • be compensated for damages caused by inaccurate, incomplete or unauthorised use of your information; and
  • file a complaint with the National Privacy Commission.

To use any of these rights, email us at sales@hammernutrition.ph with "Privacy request" in the subject. We may need to confirm your identity before we act on your request, and we will reply as soon as we can.

Children

Our website is meant for adults. We do not knowingly collect personal information from children without a parent's or guardian's consent. If you believe a child has given us their information, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. When we do, we will post the new version on this page and change the "Last updated" date above.

Contact us

For questions or requests about your personal information, please contact:

Hammer Nutrition Philippines Company
Email: sales@hammernutrition.ph
Viber: message us on Viber

If you are not satisfied with our response, you may contact the National Privacy Commission at privacy.gov.ph.